朗思写作|用真题讲解投诉信怎么写，赶紧熟记收藏！
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梁老师
北京小升初老师～
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在朗思B2和C1写作PART1中，“投诉信”的出现频率稳定。这类信件很好地体现了朗思考试“语言为了做事”的出题意图，实用性相当强。相比于一团和气的书信内容，投诉信的难点是选择准确且多样的语言来表达不满。这类任务的格式，同学们看看范文，很快就能掌握得很好。但是内容部分，就参差不齐。You've attended a Highview School course and weren't satisfied. Write a letter of complaint to the director. Mention:what you now expect to happenWrite between 100 and 150 words.Highview School of EnglishSummer courses for students over 16, in beautiful country surroundings. The courses last three weeks. Lessons run from 8am-1pm, after which you will have coaching in various activities.Class size：No class will have more than 12 participants.Extra activities: Choose between horse-riding, tennis and photography.Equipment: Fully-computerised language laboratory.For information, contact Mr R Wilson (Director). Email: wilson@bilberry.com我们一句一句来分析题目，认真审题，从题目中挖掘信息，是至关重要的。You've attended a Highview School course and weren't satisfied.你参加了Highview School的课程，但你不满意。Write a letter of complaint to the director.what you now expect to happen 你希望发生什么（也就是补偿）此类信件写作任务，还会包括一个exerpt，也就是内容摘要，介绍一下你需要投诉的这个课程。Highview School of EnglishSummer courses for students over 16, in beautiful country surroundings. The courses last three weeks. Lessons run from 8am-1pm, after which you will have coaching in various activities.夏季课程，16岁以上，美丽的环境。三周课程，早八点到下午一点，课后有各种活动可以选择Class size：No class will have more than 12 participants.Extra activities: Choose between horse-riding, tennis and photography.Equipment: Fully-computerised language laboratory.设备：配备电脑的语音实验室（可以理解为多媒体教室）For information, contact Mr R Wilson (Director). Email: wilson@bilberry.com从上述的内容中，我们可以结合写作任务中所提到的the classes and the activities作为突破口，进行投诉。比如: courses last three weeks - no rest, too tired; lessons run from 8am - 1pm - too long, be sleepy during lunching time;no class will have more than 12 participants 这是课程举办方所承诺的，但如果超过12人，那我们就可以投诉了，Our class was more than 15 people, and we do not have enough time to practice.关于classes不满的可以划分为，时间太长，课程时间安排不合理，班级人数超过12人，导致不能充分练习。接下来就可以就activities进行投诉啦，总共有三个可选的活动，同学们可以挑选自己熟悉的来投诉。horse-riding - not enough horses, students have to wait in line for a long time; ground is not in good condition, dangerous and dirty; coaches are not patient. 关于骑马这个活动，可以投诉马匹不足，大家还得排队等；场地条件也不好，又脏又危险；教练也不怎么耐心。根据这种思路，如果投诉tennis，也可以提到，场地courts，球拍rackets，这些硬件问题；当然也可以提一下coaches or instructors 教练的态度不好或者经验不足；同理photography 摄影课，就更是一样的道理，先投诉硬件设备，在投诉相关人员。最后还有一个重要任务，那就是要写出，what you now expect to happen 你希望发生什么（也就是补偿）这一部分很容易被忽略，一般可以提建议，希望他们改进。It would be better if more rackets could be provided. 比如说，如果投诉了网球拍不足，那么就可以做出添加球拍的建议。总结，投诉信会提出需要考生投诉的具体项目，我们在写作时，需要一项一项完成投诉的动作，建议大家将自己的投诉分成两部分，硬件设备，和人员服务，挑选自己擅长的部分来写。
投诉完后，需要补充改进意见，意见也是与投诉的内容相辅相成，比如投诉了硬件不足或者老化，那么建议就会是，更新设备，添加设备；投诉了人员服务，那就建议培训员工，招有经验的人员等。
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